Flat | Matte | Mixed Tray

CA$21

Up your lash game with our Matte Collection, made from premium PBT material. Our lashes feature a full body taper and a luxurious matte finish, guaranteeing a flawless and natural appearance.

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Single flat extensions with a diameter of 0.10 mm, 0.12 mm or 0.15 mm for use with a 1:1 ratio.

  • HIGHEST QUALITY: Premium quality PBT material — our lashes retain their curl beautifully!

  • EASY TO USE: Lashes come off the strip easily. Save time during application.

  • MATTE BLACK: Dark black lashes with no shine.

  • DIAMETER: 0.10 mm, 0.12 mm, 0.15 mm.

  • CURL: B, C, CC, D.

  • LENGTH: Mixed length: 6-16mm (6, 7, 8, 9, 9, 10, 10, 11, 11, 12, 12, 13, 14, 15, 16).

* Each lash tray has 16 rows.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Cost and Speed
CANADA SHIPPING:
– Canada Post Expedited Parcel (1 to 7 business days) – 15$ flat fee.
– Canada Post Xpresspost (1 to 3 business days) – 25$ flat fee.

U.S. SHIPPING:
Canada Post Expedited Parcel USA (4 to 7 business days) – 25$ flat fee.

INTERNATIONAL SHIPPING:
Canada Post XpresspostTM International (4 to 7 business days) – 25$ flat fee.

International Customs
We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If customs fees and charges are refused at the time of delivery, your order will be returned, and you will not receive a refund for shipment costs.

If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.

Tracking Your Order
A tracking number will be provided with your order. Please refer to Canada Post for current information on where your order is. Divine Lashes is not responsible for lost or stolen packages.

Canada Post Website: https://www.canadapost-postescanada.ca/
Canada Post Phone: 1 (866) 607-6301

Product Availability
In the unlikely event that an item becomes out of stock after your order is submitted, we will e-mail you to offer two options:
1) Ship the rest of the items in your order and get a refund for the out-of-stock item.
2) Wait for the out-of-stock item to be ordered so that we can ship the entire order at once.

If you have any further questions, please don’t hesitate to contact us at contact@divinelashes.ca

Merchandise Exchanges and Returns
Divine Lashes must be contacted (contact@divinelashes.ca) within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable. All items eligible for return must be sent back within thirty (30) days of receipt, unopened, and in the original packaging. Due to issues of hygiene, Divine Lashes cannot accept product returns after packaging has been opened.

Upon inspection of the returned items, you will be notified if your return request is approved. No exchange will be accepted without prior authorization.

Customers are responsible for return shipping fees. In cases where a return results from our error, we will provide a return label. However, if a shipment is returned due to an incorrect address (e.g., omission of a building or suite number) or an oversight on the purchaser’s part (errors in the selected product(s)), shipping and handling fees will apply.

Damages and Issues
Please inspect your order upon receipt and contact us via e-mail (contact@divinelashes.ca) within ten (10) business days if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

It may be necessary for us to contact the courier company for a damage inspection and open a claim. Ensure that all original packing materials are retained for claim purposes. In all cases, the damaged merchandise must be returned along with the packaging materials.

We will assess the issue and, if deemed defective or damaged, we will offer a replacement or refund for the item.

Approved Refunds
If a refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a 3-5 business days, depending on your card issuer’s policies. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Courses and Academy
Divine Lashes does not offer refunds on online or in-person courses. The full curriculum of online courses can be accessed immediately, and lifetime access is granted.

Services
Divine Lashes does not offer refunds for in-person services performed in our salons (i.e. lash extensions, lash lifts, brows, etc.). Your satisfaction is our priority, and we believe in the quality of our services. If you are unsatisfied with the service you have received, please contact us so that we can evaluate the issue and make it right.