SHIPPING POLICY

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Cost and Speed

CANADA SHIPPING:
– Canada Post Expedited Parcel (1 to 7 business days) – 15$ flat fee.
– Canada Post Xpresspost (1 to 3 business days) – 25$ flat fee.

U.S. SHIPPING:
Canada Post Expedited Parcel USA (4 to 7 business days) – 25$ flat fee.

INTERNATIONAL SHIPPING:
Canada Post XpresspostTM International (4 to 7 business days) – 25$ flat fee.

International Customs

We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If customs fees and charges are refused at the time of delivery, your order will be returned, and you will not receive a refund for shipment costs.

If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.

Tracking Your Order

A tracking number will be provided with your order. Please refer to Canada Post for current information on where your order is. Divine Lashes is not responsible for lost or stolen packages.

Canada Post Website: https://www.canadapost-postescanada.ca/
Canada Post Phone: 1 (866) 607-6301

Product Availability

In the unlikely event that an item becomes out of stock after your order is submitted, we will e-mail you to offer two options:
1) Ship the rest of the items in your order and get a refund for the out-of-stock item.
2) Wait for the out-of-stock item to be ordered so that we can ship the entire order at once.

If you have any further questions, please don’t hesitate to contact us at contact@divinelashes.ca