At Divine Lashes, we prioritize the security of your professional supplies. To ensure every package arrives safely, we ship exclusively via Canada Post Expedited Services, providing a tracking number for every single order.
1. Featured Shipping: Divine Lashes Eyelash Serum
Take advantage of FREE Tracked Shipping for our signature Eyelash Serum anywhere in Canada & the USA.
2. General Shipping (All Other Products)
For all other lash extensions and professional supplies, we offer straightforward flat-rate shipping:
| Destination | Shipping Rate | Free Shipping |
| Canada | Expedited Parcel (1-4 business days): 14.99$ | From 199$ |
| USA | Expedited Parcel USA (4-7 business days): 12.99$ | From 199$ |
| International | Tracked Parcel International (6-10 business days): 19.99$ | N/A |
Mixed Orders (North America): If your order contains both the Eyelash Serum and professional supplies, the General Shipping rates will apply to ensure all items are bundled and tracked together.
3. Order Processing
- Handling Time: All orders are processed within 1 to 2 business days (excluding weekends and holidays).
- Notifications: You will receive an initial confirmation email followed by a second email containing your tracking number once the package has been scanned by Canada Post.
4. International Customs, Duties & Taxes
Shipments sent outside of Canada are subject to customs clearance.
- Fees: Any additional customs charges, import duties, or local taxes are the sole responsibility of the purchaser.
- Returns: If a package is refused due to these fees, it will be returned to our facility. Original shipping costs are non-refundable in these instances.
5. Delivery & Security
Once a package is marked as “Delivered” by Canada Post, Divine Lashes is no longer responsible for lost or stolen items. Please ensure your shipping address is a secure location.
- Track your package here: Canada Post Tracking
6. Product Availability
In the rare event that an item is out of stock, we will contact you immediately to either:
- Full immediate refund.
- Ship the rest of your order now and refund the missing item.
- Hold the shipment until the entire order can be sent together.
Questions? Our team is available at contact@divinelashes.ca.
